EA Partners Pty Ltd and our trading business Platinum Alliance take your privacy extremely seriously.
We collect personal information at the time you make an enquiry or purchase with us. We only require information necessary to complete the transaction or for you to undertake a relevant search or job application.
Generally, we collect, update and use personal information about you to carry on our business, including –
Generally, we will collect personal information directly from you, either in person, by telephone, letter, facsimile, email, or when you visit our Site. We may also request information from you when you purchase or make enquiries about our products or services, when you register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.
There may be circumstances where we collect information about you from third parties. For example, we may obtain information from market research companies, contracted by us to obtain information so that we may improve and market our products and services.
We store personal information in a combination of secure computer storage facilities and paper based files and other records. We have implemented systems and processes to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We use generally accepted technology and security measures so your information will be transmitted safely to us through the internet or other electronic means. When we no longer require your personal information, we will take reasonable steps to securely destroy or permanently de–identify it.
Once you have provided us with your personal information, we use it for the purposes for which it was collected. Generally, this will involve the use of your personal information by us to deliver products and services that you have requested and to process transactions you conduct on our Site. We will also use information you have provided to us to deliver ongoing information directly or indirectly relevant to the product and/or service you use. We will also use your information to inform you of opportunities, through newsletter, emails, short message service, mail or other electronic forms of communication deemed appropriate, which we believe would be of interest to you based on your activity or membership of our website. Other ways in which we may use your personal information follow –
We also track any contact via email when an advertiser has included an email address within a job ad. We track this for the purposes of substantiating a valid contact or application which may bypass the Platinum Alliance application process. We retain this contact information indefinitely and use it for the purpose of ensuring your contact is valid and meets that outlined in our terms and conditions located on our website.
We will on occasion send you marketing material either directly or indirectly related to your site activity and use of our website. We may use your email address to send you the following types of email messages –
If you do not wish to receive any of these communications, you can choose to cease any communication, other than fraudulent notice warnings or communication related to administration of your membership or activity on our website, by following the opt out (unsubscribe) process contained within each piece of communication.
However, if the law requires that we provide you with information about our products or services, we will provide you with that information even if you have chosen not to receive marketing material from us.
To opt out (unsubscribe) of receiving email offers or newsletters from Platinum Alliance, follow the opt out (unsubscribe) process (link) contained within each communication piece. Alternatively, you may contact our offices and request that you be removed from the mailing list for email offers or newsletters. All email offers and email newsletters sent to you by Platinum Alliance Assitsants also provide instructions on how to opt out (unsubscribe) of receiving future offers or newsletters. These instructions are usually located at the bottom of the email message.
We will, upon a written request by you, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles which prevents us from providing you with that personal information. You are entitled to correct or update the information we hold about you. We may recover from you our reasonable costs of supplying you with access to the information that we hold about you. If you request that we provide you with access to your information that we hold about you, we will endeavour to provide that information to you within a reasonable time. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up–to–date. If you are or become aware that the personal information we hold about you is inaccurate, incomplete or out–of–date, please contact us and we will take all reasonable steps to correct this information. Also, if your personal details change, please correct your information online by logging in to your account and selecting “my profile” and by ensuring that your curriculum vitae is up to date.
We may disclose your personal information to third parties in the following circumstances –
Where we engage third party contractors to perform services for us, those third party contractors may be given access to your personal information for the purposes of providing services to us. Under these circumstances however, those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied. If we give a third party service provider your personal information, we will also make them aware of this Privacy Charter and ask that they handle your personal information in accordance with it. However, beyond this, we will not be liable if they do not comply with this Privacy Charter.
Other than as described in this section, we will not disclose your personal information to third parties without your consent unless disclosure is –
(a) necessary to prevent a threat to life or health;
(b) reasonably necessary to enforce any matter; or
(c) necessary to investigate a suspected unlawful activity
For the purposes of providing our services to you, it may be necessary for us to forward personal information to relevant overseas service providers. When you provide us your personal information you give us the consent to do so. If you do not wish Platinum Alliance to provide this information you will need to contact our offices and specifically state any objections to such transfers of information. However, we note that we may not be able to provide you with the products and/or services requested if you object to such trans–border data flows.
Our Site contains links to other websites. We are not responsible for the privacy practices or the content of those other websites. You are responsible for reading the privacy statements and policies of any linked sites as their privacy policies may differ from ours.
We have adopted appropriate security features in order to protect and keep secure personal information from loss, misuse, alteration or destruction. We regularly review our security and encryption technologies and strive to protect personal information to the highest level possible.
We employ Secure Service Layer (SSL) Technology of 128 bit or greater whenever any transaction is completed over our Site. Transactions involving the passage of personal information occur in one of our secure online areas only. SSL technology encrypts the information you send through our Site. The use of SSL technology requires two components –
For you to benefit from the SSL Technology which we have implemented:
Platinum Alliance makes no warranty or representation in respect of the strength or effectiveness of the encryption capabilities of SSL Technology and Platinum Alliance Assitsants is not responsible in any way for events arising from any unauthorised access of the information you provide.
Cookies collect information that include the server your computer is logged onto, your browser type and how you gained entry to the Site. Therefore, when you visit the Site anonymously, details are recorded about your visit, such as how you have used the Site, the time and date of your access to the Site, pages of the Site that you accessed and the time you spent on the Site. This information is used in an anonymous form for statistical purposes and as such, cannot be used to identify you individually. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable information. You should note that accepting cookies is required if you want to view our Site, because they are essential for our Site administration and security.
You may obtain further information regarding privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s Site at www.privacy.gov.au. Specific enquiries regarding our Privacy Charter should be directed to our Privacy Officer in the manner described above.